At its core, ITIL (an acronym short for IT Infrastructure Library) is a series of best practices designed to help people learn how IT resources can be better organized and allocated to deliver superior value, documentation, functions and to support mission-critical roles within an organization.
These are among the many reasons why ITIL Foundation training is so important: It is designed to help businesses better define the role that ITSM (IT Service Management) plays in their long-term objectives, which ultimately helps them provide higher quality services to their own end users. It puts businesses of all types in a better position to use IT in general to adapt to the evolving needs of not just their business, but that of their clients as well.
What is ITIL Foundation Training?
“Foundation” is the entry level of certification for ITIL that provides people with a better understanding of the core elements, concepts and terminology that will be used all throughout the ITIL process. It’s a way for people to get a better understanding of some of the core disciplines at work that will include but are not limited to things like:
- ITIL Service Strategies
- ITIL Service Design
- Service Transition
- Guaranteeing proper service operation
- The transition of services
- Ways that you can harness IT to make ongoing service improvements over the long-term and more
Above all else, ITIL Foundation Training is a perfect way to not only gain a deeper understanding of the larger framework at play, but to also help people learn how to make adjustments to the way IT is used within an organization to make sure that these resources better align with its own strategic objectives.
ITIL Foundation Training is also an efficient way to help companies not only manage and mitigate risk wherever possible, but also improve the overall experience they’re able to offer to customers AND enable agile response to rapid business changes at the same time. This is a large part of the reason why ITIL is considered ideal within an existing customer service-based management system.
Courses typically involve practice sessions, handouts, quizzes and other references that all build up to a comprehensive examination.
Moving Forward: What Comes Next?
It is important to note that completing the examination is normally required to move onto some of the more intermediate-level and beyond training courses. There are four additional levels of ITIL certification that one can obtain, including the following:
- Practitioner Level
- Intermediate Level
- Expert Level
- Master Level
Each course is designed to build upon the lessons learned in the last until a person walks away with a complete understanding of exactly what the ITIL framework can do for the future of information technology when properly applied.